Complaint builder

Build a clear complaint, one detail at a time.

Tell us what happened and what would put it right. Rightly uses AI to draft complaint messages you can review and edit.

Your complaint details, selected country and currency are sent securely to our AI provider to generate your draft. Do not include highly sensitive information.

Fields marked * are required.

Usually takes 3–5 minutes

Complaint basics

Start with who the complaint is about, where it happened and when the problem occurred.

Company name

Complaint category

Incident date (optional)

Reference number (optional)

Country or region

Where the purchase or service relating to this complaint took place.

Currency

Used for any amounts in your complaint. Choose Other to enter a different currency.

Amount paid (optional)

Enter numbers only, using a full stop for decimals. The selected currency will be added for you.

What happened?

Include the useful facts: what you expected, what went wrong and what the company said.

Description of what happened

Keep it factual. You can add supporting detail later.

0 of 5,000 characters used

Have you contacted the company previously?

YesNo

What should happen next?

Be specific about the outcome you want and how strongly you want to say it.

Desired outcome

0 of 1,000 characters used

Tone

PoliteCalm and collaborative.FirmDirect and clear about action.Final warningA clear request to resolve now.

Anything else?

Add extra context that could make the complaint easier to understand.

Additional details (optional)

0 of 3,000 characters used

Ready to build your complaint?

Rightly will turn your facts into clear drafts for you to review.

1 credit will be used after a successful generation. Failed generations are not charged.